Refund policy
DynamicAli Skincare Return, Exchange & Cancellation Policy
At DynamicAli Skincare, we want you to have a positive experience with every purchase. Because our products are personal-care and skincare products, we have specific return and exchange guidelines to protect the quality and safety of our customers and products.
Order Cancellations
Cancellation requests must be submitted by email to admin@dynamicaliskincare.com within 24 hours of placing your order.
Once an order has been processed or shipped, we may not be able to accommodate a cancellation.
Returns & Exchanges
We offer exchanges or store credit for eligible products requested within 24 hours of delivery.
To be eligible for a return or exchange:
- The product must be unused and unopened.
- The original product seal must be intact.
- The original label and packaging must be intact.
- The product must be in its original condition.
- You must provide your order number and reason for the return.
For hygiene and product-safety reasons, opened or used skincare products are not eligible for return, exchange, or store credit, unless the product was received damaged, defective, or incorrect.
How to Request a Return or Exchange
To initiate a return or exchange, please email admin@dynamicaliskincare.com with:
- Your full name
- Order number
- Product(s) you wish to return
- Reason for the return or exchange
- Photos, if the product was damaged, defective, or incorrect
Our team will review your request and provide further instructions.
Please do not send products back without first contacting us and receiving return instructions.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at admin@dynamicaliskincare.com with your order number and photos of the item and packaging.
We will review the issue and, where appropriate, provide an exchange, replacement, or store credit.
Samples & Free Gifts
Sample products are final sale and are not eligible for returns, exchanges, or store credit.
Free gifts are promotional items offered as part of specific marketing campaigns and promotions. Free gifts are subject to availability and are determined by the terms of the applicable promotion.
Free gifts are not available upon customer request outside of an active promotion and are not eligible for exchange, replacement, refund, or store credit.
We do not replace free gifts or products that were not included on the original order.
Discount Codes
Discount codes must be applied at checkout before an order is completed.
Discount codes cannot be applied retroactively to orders that have already been processed.
Store Credit
Where store credit is approved, the credit will be issued according to the terms communicated by DynamicAli Skincare. Store credit is not redeemable for cash unless required by applicable law.
Return Policy Abuse
We want to provide a generous and fair experience for our customers. However, DynamicAli Skincare reserves the right to limit or refuse returns, exchanges, or store credit when there is reasonable evidence of misuse of our return policy, including excessive returns, fraudulent activity, or other forms of abuse.
Questions?
If you have questions about our Return, Exchange & Cancellation Policy, please contact us at:
Email: admin@dynamicaliskincare.com
Thank you for choosing DynamicAli Skincare. We appreciate your support and look forward to helping you care for your skin naturally.
DynamicAli Skincare
Being beautiful comes naturally.